Staff Divisions

Overview

Although there are multiple staff divisions within the ECLIPSE staff team, there are a couple that stand out the most as they deal with the most outward-facing aspects of the community; those divisions being the Events Team and the Faction Management team(s). Aside from those two divisions, there are other staff divisions that don't get as much light shed on them in the public eye as they primarily function to maintain smooth and efficient operations within the staff team or in the background of different aspects of the community.

For specific information regarding who to contact within a specific staff division, you may reference the Staff Team Points of Contact list.

If you'd like to view members of the staff team, you may reference the Staff Directory.

Staff Operations

Staff operations are the divisions that oversee the day to day staff operations on the server whether it be administration staff or support staff. The director of this division ensures that the divisions are running smooth and efficiently.

Administration Staff Management (ASM)

Administration Staff Management (Admin Management) maintains oversight on the administration team (Moderator+ staff) to maintain quality and consistent work from the administration team such as ensuring activity-related consistency, managing staff member positions, and general oversight on administration team operations. Internally, the Administration Staff Management team tracks the activity of the administration team and ensures a smooth, efficient, and workload balance within the ranks. Finally, the Administration Staff Management team is in charge of hosting internal administration team meetings to discuss the ever-changing server environment and discussing possible rule/policy changes and review decisions to ensure consistency.

Support Staff Management (SSM)

Support Staff Management operates similarly to how Administration Staff Management does, but primarily only oversees Support Staff members within the staff team (Support & Senior Support). Support Staff Management ensures consistency from the support staff team and the core responsibilities that come with the rank such as (but not only) ensuring that players have any concerns or questions addressed whether it be a new player who's joining the server for the first time and asking a basic question such as "Where is the DMV?" or a more established player asking a question relating to deeper mechanics of the server such as the Chop System or the House Robbery system. Support Staff Management also plays a key role in a Senior Support's promotion into the Administration Team and works closely with Administration Staff Management to ensure that members are ready for the transition to become a Moderator regarding the experience and quality of work that a Senior Support is expected to gain while in that role.

Game Affairs

Game affairs consists of in-game operations such as the two staff divisions that oversee factions and the events team. The director of this division ensures that the divisions are running smooth and efficiently.

Faction Management (FM)

Faction Management works with the illegal factions on the server and ensures that they are able to get any assistance they may need such as how to increase roleplay standards, advice with forum thread graphics, or ensuring that factions are adhering to expected roleplay standards. Although the previously listed examples sum up the overall tasks for Faction Management, the division's primary responsibility is to assist and manage player-ran factions on the server.

Legal Faction Management (LFM)

Legal Faction Management primarily focuses on managing the general operations for all server infrastructure factions such as (but not limited to); Bayview Auto Center, Los Santos Customs, Weazel News, the Los Santos Police Department, the Los Santos Sheriff's Department, etc., and offers oversight on a server management level for the said factions such as escalated roleplay standard enforcement and assisting in maintaining general faction policy/standards on an OOC server management level. Legal Faction Management additionally offers oversight for player-ran legal factions in the community and offers a similar approach to the likes of Faction Management where they offer general assistance to the factions.

The Events Team

The Events Team's primary focus is to host server events for the players to enjoy whether it be a fun race, a show-style event (such as a fashion show or a Coachella-inspired music festival), or an interactive RP event such as The Christmas Market event in 2023 which consisted of multiple booths with different interactions for players, held by the different factions on the server. Outside of hosting server events, the Events Team also manages and oversees mapping requests. Mapping requests are an option for players to have Events Team staff utilize object placing to create mapping for a player's event such as a DJ stage for a party, a small fair ground, or a small race track for a faction outing. Although not directly overseen by the Events Team, the Content Creator Program sits under the Events Team and is operated by it's own internal team.

Player Inquiries

Player inquiries are the divisions that oversee the day to day processes that a player may go through such as creating a player report, creating a decision appeal, or creating a refund/transfer request. The director of this division ensures that the divisions are running smooth and efficiently.

Player Reports Team

The Player Reports Team's responsibility is to oversee the Player Reports section on the forums and ensures that staff members are timely with report reviews, ensuring that there is high quality from staff member's responses/conclusions, maintaining and assigning reports to ensure timely turnaround on reports, and setting guidelines in place for player reports.

Decision Appeals Team

The Decision Appeals Team specifically oversees the decision appeal process that players have the option to take whether it be to appeal a server punishment/ban or to appeal a staff member's decision. The main priority for the Decision Appeals Team is to ensure that appeals are being taken and processed in a timely manner and establishing guidelines for decision appeals.

Refund Requests & Transfer Requests Team

The Refund Requests & Transfer Requests Team (Refunds & Transfers Team) offers oversight on the refund request and transfer request process(es) that players may take such as submitting a refund request to get back items that may have been lost due to a server glitch or a rule break, or to oversee the process that a player may take to transfer assets (vehicles, houses/properties, money) from one of their characters to another. The Refunds & Transfers team additionally ensures that requests are being handled promptly and offers consultation from staff members that handle requests that may need escalated intervention such as deviation from the set guidelines or general consultation/advice.